Last update: 18.01.2021
This website is controlled and operated by The Green House Growers Ltd. We take your privacy very seriously so this policy sets out the ways in which we may collect personal data, why we do that and your rights to the way we store this data.
The Green House Growers is committed to protecting the privacy and confidentiality of your private information. We uphold the relevant data protection principles and process data in accordance with the Data Protection Act 2018 (DPA 2018) and the General Data Protection Regulation (GDPR) which requires organisations that process personal data to meet certain legal obligations.
The Green House Growers enters into a contract with data subjects and process data on that basis, information is collected for the purpose of:
- Administering a relationship with the data subject, providing services and responding to enquiries and retaining information related to current client service provision
- Enabling business development through the retention of data held under legitimate interest
- Enabling The Green House Growers to meet legal and other regulatory obligations
The information collected is known as ‘personal data’ and can include (but is not limited to) name, address, email address, telephone and other contact numbers and financial information. The information is collected in several different ways. For example, data may be provided directly online or over the telephone, or when corresponding by letter. This data is then retained for legitimate purposes under the relevant legislation and disposed of once services or relationships have ceased.
In visiting The Green House Growers’ website, cookies are used to collect information such as Internet Protocol (IP) address which connects the computer or mobile device to the Internet, and information about the visit such as the pages viewed or searched for, page response times, download errors etc. This is to measure our website performance and make improvements in the future. Cookies are also used to enhance this website’s functionality and personalisation, which includes sharing data with third party organisations (Google Analytics).
The Green House Growers uses appropriate security measures in all communication and all data subjects have the right to ask for their information to be removed; our newsletter subscription service is compliant with GDPR and all personal data is kept on a secure server managed by our third-party processor. Any details gathered about The Green House Growers’ clients may be used:
- to provide services under the contract in force
- to contact the data subject about other services that might be of interest, if the subject has consented to this
- to meet other legal and regulatory requirements
- for other legitimate interests
The Green House Growers retains records based on a retention policy so that it can defend against potential legal claims or disciplinary action which can be brought within statutory time limits. There is no automated decision-making involved in the use of personal information and therefore no data portability. All third parties comply with General Data Protection Regulation (GDPR) requirements.
On occasions, The Green House Growers may process information outside of the UK but will maintain written records of processing activities performed which shall include: (i) the categories of processing activities performed; (ii) details of any on cross border data transfers outside of the European Economic Area (EEA); and (iii) a general description of security measures implemented in respect of the client personal data.
If personal data is transferred to a country or territory outside the EEA it will do so in accordance with data protection legislation.
If the law allows or requires personal information during the period of contractual arrangements or after The Green House Growers has ceased to act information may be given to:
- the police and law enforcement agencies
- courts and tribunals
- the Information Commissioner’s Office (ICO)
In addition, after The Green House Growers has ceased to act information may be given to:
- professional indemnity insurers or legal advisers where we need to defend against a claim
- professional disciplinary body where a complaint has been made, in order to defend the company against a claim
- the data subject’s new advisers or other third parties they ask us to give information to
The data subject can request to have their personal information removed at any time or can request to see records or any other information the organisation holds about them – this must be requested in writing.
Google Analytics sets cookies which are stored in your browser to help us accurately estimate the number of visitors to the website and volumes of usage. This allows us to monitor our website and make sure you have the best experience when browsing.
The data provided by Google is anonymous and only gives us insight into the browsing habits of visitors, so that we can see if pages aren’t functioning correctly or if a visitor is having navigation problems. For more information about Google Analytics visit the Google Analytics website.
Most web browsers allow you to manage cookies via the browser settings, but this may limit your access to our website or adversely affect your use of features or functions on certain web pages on it. For example, you may choose to delete existing cookies, prevent your browser from accepting new cookies, have the browser notify you when you receive a new cookie or disable cookies altogether.
You can use the following links to find out more about managing these settings in your browser. If your browser is not listed below you can normally use the ‘Help’ functionality on your browser to find out about how it handles cookies.
Use of your Information
Your information will enable us to provide you with access to all parts of our website, to administer accounts and/or orders and to provide you with other services and information. It will also enable us to process and complete orders, to process payments and/or to bill you and to contact you, where necessary.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to them or to the website. Where you have consented to us doing so, we might also use your information to let you know about other services which we offer which may be of interest to you including forthcoming events and we may contact you by post, telephone or email. If you no longer wish for us to contact you, please let us know. Users have the right to ask us to stop processing their personal data for direct marketing purposes at any time.
We do not partner with or have special relationships with any ad server companies.
Data privacy is important to us. We will never sell your data to any third party, and usage of any data is strictly for business purposes only.
Disclosure of your Information
The information you provide to us will be held on our computers in the UK and may be accessed by or given to our staff and third parties within, and occasionally, (where necessary to fulfil and deliver orders) outside of, the EEA. Those parties process information, fulfil and deliver orders, process credit or debit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our site to third parties, but this will not include information that can be used to identify you.
To help us make credit decisions about you, to prevent fraud, to check your identity and to prevent money laundering, we may search the files of credit reference agencies who will record any credit searches on your file and/or those of your principal directors/shareholders where relevant. We may also disclose details of how you conduct your account to such agencies. This information will be used by other credit grantors for making credit decisions about you and the people with whom you are financially associated, for fraud protection, money laundering prevention and occasionally for tracing debtors.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires. Countries outside of the EEA do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy statement.
We are not responsible for the privacy and data protection practices of other websites which may be reached through links contained on this website. Users should be aware when they leave this website and move into any linked website and should read the privacy and data protection policies and statements contained on any such linked website.
Accessing and Updating
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure it is accurate and kept up to date. If you wish to do this, please contact us. We’re entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Any comments, queries and requests relating to our use of your information should be emailed to: firstname.lastname@example.org
Or written requests can be sent to:
The Green House Sussex
The Green House Norwich
Notification of changes